Challenge
The health system wanted a better way to handle visits, and a more personal experience for the patient.
Access
No-shows and cancellations
An omnichannel program for confirming, cancelling, or rescheduling a visit.
Approach
Patients could confirm, cancel, or reschedule, with content and a design that is easy to move through.
Results
- 545,000Unique patients contacted over the duration of the program
- 45%Click-through rate, 125% higher than industry average
- 40%Of cancelled visits shifted to immediately rescheduled
- $2.3MRealized in additional kept visits through embedded rescheduling per year