Challenge
Patients were not scheduling care, refilling prescriptions, or completing recommended screenings. Telephonic outreach was inconsistent, and it was burning out the staff asked to do it.
Medication adherence
Getting an off-track patient to act
A digital program focused first on medication adherence and on scheduling preventive screenings.
Approach
A digital communication and activation platform. The first focus was medication adherence and scheduling preventive screenings.
Results
- 37,000Appointments scheduled; 35k patients scheduled preventive screenings
- 50%Activated 50% of off-track medication adherence patients
- ExpansionProgram expanded to annual wellness visits, medication adherence, and gap closure for diabetes management, colorectal, mammography, and vaccines
- $4.9MOperational savings equivalent to 324,000 FTE hours of telephonic outreach, realized in the pilot alone